Implementation SLA

All the SLAs will apply and be Dependent on the Client for any Data/ Information/ Clarity/ Confirmations needed from the Client's end.

---

Level 1	Level 2	Level 3	Level 4
Basic Abandoned Checkout Recovery	Quick Checkouts Integration	COD to Prepaid	Product Browse Abandonment Recovery
Basic COD Confirmation - Single Reminder	Upsell/ Cross-Sell Campaigns	QR Code Based Flows	Collection Browse Abandonment Recovery
Shipment Alerts - via Shopify	Pre-trained Chatbots (Welcome/ Track Order/ Cancel Order/ Chat with Human)	Profile Catalog	Add to Cart Abandonment Recovery
WhatsApp Widget	Post Delivery Campaigns	Custom Chatbots	Shopping Journey with Catalog + Payment Collection
Order Alerts - via Shopify	Feedback Collection - (JudgeMe/ Loox/ Nector)	Click to WhatsApp Ads (CTWA) Integration	Third-party/ API Integrations
		Website Popup	Complex Chatbot Flow
		Feedback / Review Collection - Others	CRM Integrations
		Repeat Purchase Reminders	Custom API Campaigns
			Custom Reports
			Platform Customization
			Shipment Alerts - via Courier Partners

Anything that is not mentioned above will fall under the Level 4 category and the timelines will be defined by the Implementations Team!

---

Point of Contacts

• While the implementation is under process you can reach out to us at [email protected]

• Once the Account is live and handed over to you you can reach out to us at [email protected]