Implementation SLA
Last updated
Last updated
All the SLAs will apply and be Dependent on the Client for any Data/ Information/ Clarity/ Confirmations needed from the Client's end.
| Level 1 | Level 2 | Level 3 | Level 4 |
|---|---|---|---|
Anything that is not mentioned above will fall under the Level 4 category and the timelines will be defined by the Implementations Team!
While the implementation is under process you can reach out to us at [email protected]
Once the Account is live and handed over to you you can reach out to us at [email protected]
Basic Abandoned Checkout Recovery
Quick Checkouts Integration
COD to Prepaid
Product Browse Abandonment Recovery
Basic COD Confirmation - Single Reminder
Upsell/ Cross-Sell Campaigns
QR Code Based Flows
Collection Browse Abandonment Recovery
Shipment Alerts - via Shopify
Pre-trained Chatbots (Welcome/ Track Order/ Cancel Order/ Chat with Human)
Profile Catalog
Add to Cart Abandonment Recovery
WhatsApp Widget
Post Delivery Campaigns
Custom Chatbots
Shopping Journey with Catalog + Payment Collection
Order Alerts - via Shopify
Feedback Collection - (JudgeMe/ Loox/ Nector)
Click to WhatsApp Ads (CTWA) Integration
Third-party/ API Integrations
Website Popup
Complex Chatbot Flow
Feedback / Review Collection - Others
CRM Integrations
Repeat Purchase Reminders
Custom API Campaigns
Custom Reports
Platform Customization
Shipment Alerts - via Courier Partners
