# Onboarding SLA

## Pre-requisites

1. [**Verified**](#facebook-business-manager-verification) Facebook Business Manager
2. Phone Number
   * **Able to receive an OTP** via SMS/ Phone Call
   * [**Disconnected**](#whatsapp-number-activation) from any other **WhatsApp Service**

{% hint style="warning" %} <mark style="color:orange;">**Onboarding is initiated**</mark> and <mark style="color:orange;">**All SLAs apply**</mark> only if the Pre-requisites are available and eligible from the Client's end.
{% endhint %}

***

## Facebook Business Manager Verification

Generally, approvals on the Facebook Business Manager Verification from META take <mark style="color:orange;">**up to 2 to 4 days.**</mark>

However, this can extend to <mark style="color:orange;">**7 to 15 days**</mark> if any issues arise from META's end.

{% hint style="danger" %}
If there are any <mark style="color:orange;">**Existing Violations/ Restrictions**</mark> on your Facebook Business Manager or any other entities linked to it (e.g. Ads Manager):

1. The Business Manager might **never get approved**
2. The Business Manager **could take even months to get approved.**
3. Even if it gets approved there still are chances of your **WhatsApp Account getting restricted frequently** causing hindrances in your Messaging Automation!
   {% endhint %}

{% hint style="info" %}

* Check your Facebook Business Manager [Verification Status here.](https://business.facebook.com/settings/info)
* If it isn't verified, please verify this first by [following these steps.](https://help.quickreply.ai/portal/en/kb/articles/how-to-get-facebook-business-manager-verified)
* If it shows "Ineligible for Verification" please [follow these steps](https://help.quickreply.ai/portal/en/kb/articles/how-to-enable-facebook-business-verification-option) or reach out to us at <mark style="color:orange;">**<onboardings@quickreply.ai>**</mark>
  {% endhint %}

***

## WhatsApp Number Activation

Generally post OTP Verification, the number can be taken live <mark style="color:orange;">**within 2 to 3 hours.**</mark>

However, this can <mark style="color:orange;">**extend up to 8 to 24 hours**</mark> if any issues arise from META's end.

{% hint style="danger" %} <mark style="color:orange;">**OTP Verifications**</mark> and the <mark style="color:orange;">**Above Timelines**</mark> can only apply if the Number is properly disconnected from any other WhatsApp services:

1. If connected to <mark style="color:red;">WhatsApp API:</mark> 2FA needs to be disabled from the previous Vendor's end
2. If connected to <mark style="color:red;">WhatsApp Business / WhatsApp Messenger:</mark> The Account needs to be deleted
   * This could lead to data loss, hence you can always reach out to your Onboarding Manager at <mark style="color:orange;">**<onboardings@quickreply.ai>**</mark> for more clarity and **seek help in the retention of your data**
   * The number **cannot be reverted** to standard WhatsApp Business or the WhatsApp Messenger used on mobile devices.
   * Access to the number will be **exclusively through the QuickReply.ai** dashboard.
   * All chat history and contact data **will be erased.**
     {% endhint %}

***

## Implementations

Once the number is fully connected with QuickReply.ai the account is handed over to the Implementations team and their respective timelines are mentioned below:

{% content-ref url="../implementations/implementation-sla" %}
[implementation-sla](https://support.quickreply.ai/implementations/implementation-sla)
{% endcontent-ref %}

***

## Subscription Information

WhatsApp begins its subscription from the day the <mark style="color:orange;">**WABA (WhatsApp Business API) account creation**</mark> starts hence the same date is applied for initiating your Subscription Cycle.

***

## Do's and Don'ts

{% hint style="danger" %}
Please note that **360Dialog** is our Credit Partner from **META.**

You are suggested to "Not delete the Integration and Access" from the **Facebook Business Manager.**

Disintegration may lead to **a permanent stoppage in Inflow and Outflow messages** for the API number and the whole Onboarding Process to start from the beginning.
{% endhint %}


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